Customer Success
We’re your long-term partner in Lab Operations innovation—committed to ensuring your success as your organization grows. From seamless onboarding to continuous optimization, our team works closely with you to refine processes, unlock new capabilities, and help your lab get the most value from Service Insight at every stage.
Enanta's existing monitoring solution suffered chronic connectivity failures and unresponsive support, leaving Christopher Toomey troubleshooting sensors himself instead of building toward AI-driven lab operations. After weeks of back-and-forth failed to resolve a single sensor, he knew he needed a foundation he could actually build on.
Enanta Pharmaceuticals discovers and develops highly differentiated therapeutics through innovative chemistry to treat diseases in areas of high unmet need. Having co-developed drugs that have cured more than one million people with chronic hepatitis C, Enanta is expanding this approach to additional disease areas
Trust in critical temperature, CO2, and room monitoring within set parameters
Eliminated time testing and resolving sensor issues, both in the hardware and in software capture
More time focusing on high-value lab operations & optimization
Asset Health Score tracks utilization, and supports preventative maintenance decisions & report to leadership
Be Bio faced the same objectives many growing labs tackle: connecting asset lifecycle management and data to make optimal decisions. The ongoing goal: find scalable solutions end-to-end.
Be Bio pioneers Engineered B Cell Medicines (BCMs) to improve the lives of patients living with Hemophilia B and other genetic diseases, cancer, and other serious conditions.
Ability to understand if assets are performing as intended
Saves on maintenance so teams can reallocate funds to other initiatives
Streamlined how operations and finance share data
With complete operational reliability, experiments can be reproduced confidently
CIC faced challenges finding an asset monitoring system that tracked asset temperatures in real-time and allowed or maintenance scheduling.The lack of interated workflows introduced unnecessary risk and reduced confidence inday-to-day operations. The CIC team had to identify issues and send messages across three separate solutions.
CIC provides flexible, turnkey laboratory spaces designed to support R&D teams—from early- startups to established enterprises.
Cold storage units and CO₂incubators perform consistently and as expected.
Responsible teams are notified and take action promptly—no surprises, no missed issues.
Responsible teams are notified and take action promptly—no surprises, no missed issues.
Ensures that equipment and conditions remain within specifications.
Although Parabilis was ‘making do’ with another monitoring software, Excel, accounting tools, and assets’ embedded monitoring systems, Tucker could see how the lack of purpose-built and unifying operations software was limiting Parabilis from scaling efficiently.
Parabilis Medicines is a clinical-stage biopharmaceutical company headquartered in Cambridge, MA with a proprietary Helicon™ discovery platform engineering helical peptide therapeutics to target traditionally undruggable proteins.
Independent and reliable incubator monitoring
Catching issues immediately (e.g. freezer issues)
Significantly less spending on software
Researchers get hours back for high-value activities
Ready to get started?
Get instant access to modern lab operations software. Fill out the form and we’ll send your account details to your work email as soon as your environment is ready.
Not quite ready? Book a demo and I'll show you how Service Insight outperforms on cost, reliability, and lab coverage.
Anthony Uzzo
Founder & CEO, Service Insight